Return & Refund Policy

Thanks for shopping with Al Sanea Chemical Products Co WLL.

If you are not entirely satisfied with your purchase, we are here to help.

 

Returns

You have 14 days to return an item from the date you received it.

To be eligible for a return, we require a couple of things.

 

Your item must be unused and in the same condition that you received it.

Your item must be in the original, unopened packaging.

Your item needs to have the receipt or proof of purchase.

We do not accept returns or exchanges unless the item you purchased is defective

Please note we can only accept returns of full, unopened cases of cartons.

You can return the products and deserve redeem by coupon worth the returned product price

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your bank account (or original method of payment).

You will receive the credit usually within 5 working days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

 

Items Not Eligible

Products on sale are non-returnable. This includes items in our Limited offering collection.

 

Questions About A Return?

If you have any questions on how to return your item to us, contact us at info@alsanea.com